Aq99 com believes gaming should be about fun, not stress. We are fully committed to the wellbeing and safety of every player. Learn how to enjoy gaming the responsible way.
Aq99 com offers multiple tools and features designed specifically to protect players.
Set your own daily, weekly, or monthly deposit limit — whatever works for you. Once a limit is in place, it takes effect automatically and cannot be easily increased.
Set a maximum session length for each gaming session yourself. When the time is up, aq99 com will automatically send you an alert and suggest you take a break.
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this time, you will not receive any marketing communications either.
For a long-term break, you can register for self-exclusion from 6 months up to 5 years. Your account will be completely inactive during this period.
You can view your full gaming history, win/loss records, and spending details at any time. Take stock of your own habits.
Aq99 com's trained support team is available 24/7. If you feel gaming is becoming hard to control, reach out and talk to us.
Responsible gaming means enjoying gaming as a source of entertainment — not letting it become a source of financial stress or anxiety. At aq99 com, playing responsibly means staying in control of your budget, your time, and your emotions.
Many people in Bangladesh see online gaming as a source of income — that's a misconception. aq99 com is always clear about this: gaming is entertainment, and every bet carries an equal chance of loss. Playing responsibly protects not just your money, but your mental wellbeing too.
aq99 com's Core Principles: We want gaming to be a source of joy for you. If it ever starts feeling more like stress than fun, it's time to step back — and we're here to help you do that.
Sometimes we don't even realize gaming is having a negative impact on our lives. Watch out for these warning signs:
Keep in mind: If you notice even one of these signs in yourself, don't wait — contact aq99 com's support team or activate the self-exclusion feature.
Aq99 com offers a range of practical tools to make responsible play easier. You can activate them directly from your account settings:
Set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period.
Once you've lost a set amount, your gaming session will automatically stop. This protects you from further losses.
Set a daily playtime limit. You'll receive a reminder when your time is up.
Take a temporary break from 24 hours up to 6 weeks. Promotional emails are also paused during this time.
Register for a full self-exclusion of 6 months to 5 years. Your account cannot be reactivated during this period.
Periodic pop-up notifications reminding you how long you've been playing.
To activate these tools, log in to your aq99 com account and go to "Account Settings → Responsible Gaming". Our support team is always ready to help.
Follow these simple guidelines for responsible gaming at aq99 com. Sticking to them keeps gaming fun and ensures it doesn't affect other areas of your life:
Ask yourself the questions below. If you answer "Yes" to more than 3, consider seeking professional support:
Are you spending more time and money on gaming than you intended?
Do you keep coming back to win back money you've lost?
Do you feel restless, irritable, or anxious when you're not gaming?
Is gaming causing problems in your relationships with family, friends, or at work?
Have you tried to cut back or stop gaming but failed?
Are you borrowing money or dipping into your savings to fund gaming?
If Most of Your Answers Are "Yes": Don't try to handle this alone — reach out to our support team. We're here to help, not to judge.
Aq99 com is strictly for individuals aged 18 and above. Age is verified at registration and identity is confirmed through our KYC process. If there is any suspicion that a minor is using aq99 com, their account will be suspended immediately.
If in Doubt, Report It: If you suspect a minor is using aq99 com support@aq99com.comLet us know. We'll take immediate action.
Our expert team is available 24/7. We'll help you without any judgment.
Contact via EmailSupport@aq99com.com
Only adults are approved to register.
If problematic gaming is detected, we proactively reach out.
Self-exclusion requests take effect immediately.
Gaming concerns shared with our support team are kept strictly confidential.
All responsible gaming tools are completely free.
Find answers to the most frequently asked questions about responsible gaming here.