Aq99 com Terms and Conditions — A Complete Guide in Plain English

1. Introduction

Please read these Terms and Conditions carefully before using the aq99 com website and services. By registering on aq99 com or using any of our services, you are deemed to have accepted these Terms and Conditions.

These Terms and Conditions constitute a legal agreement between aq99 com and its users. We've aimed to write everything in plain, accessible language so you can understand it easily. If you have any questions, please reach out to our support team.

2. Account Registration

To create an account on aq99 com, the following conditions must be met:

• Applicants must be at least 18 years of age.
• You must provide accurate and truthful information at the time of registration. Providing false information may result in your account being terminated at any time.
• Each person may only register one account. Creating multiple accounts will result in all accounts being cancelled and any deposited funds may be forfeited.
• Your account password and login credentials must not be shared with anyone.
• Registration is not permitted from countries where online gaming is prohibited by law.

3. Identity Verification (KYC)

Aq99 com complies with international anti-money laundering regulations. Withdrawals above a certain threshold, or at the request of authorities, will require identity verification.

Required Documents

• A clear photo of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of the payment method used (screenshot or statement).

Withdrawals may be temporarily held until the KYC process is complete. Verification is typically completed within 24–48 hours of document submission.

4. Deposits & Payments

Aq99 com supports the most popular mobile banking methods for players in Bangladesh. The following rules apply to deposits:

• Deposits must be made from a payment method registered in your own name.
• Any transaction made using a payment method registered under a third party's name will be voided.
• Aq99 com does not charge any additional fees on deposits. However, your payment provider's own charges may apply.
• Your account balance will be updated instantly after a successful deposit.

5. Withdrawal Rules

Aq99 com allows players to withdraw their winnings quickly and without hassle. The following rules apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 1–24 hours.
• To withdraw funds earned from a bonus, the applicable wagering requirements must first be met.
• Large withdrawals may be delayed if KYC verification has not been completed.

6. Bonuses & Promotions

Aq99 com regularly offers a variety of bonuses and promotions. The following general terms apply to all such offers:

General Bonus Terms

• Each bonus has its own wagering requirements, which are clearly stated on the relevant offer page.
• The same bonus cannot be claimed more than once per account.
• Bonus funds cannot be transferred to another account.
• If the wagering requirements are not met within the specified time after claiming a bonus, the bonus will be forfeited.
• Aq99 com reserves the right to modify, suspend, or cancel any bonus offer at any time.

7. Gaming Rules

All games on aq99 com are powered by software from verified third-party providers. Game outcomes are determined by an RNG (Random Number Generator), ensuring they are fully fair and verifiable.

• Each game has its own rules. Players are encouraged to read them before starting.
• If a technical error causes the outcome of any game to be uncertain, aq99 com reserves the right to void the round in question.
• If your internet connection drops during a game, the result will be saved on the server. You'll be able to view it once you reconnect.
• Bets placed on Sports Betting can be cancelled before the match kicks off. No changes are permitted once a match has started.

8. Prohibited Activities

The following activities are strictly prohibited on aq99 com. Any violation will result in immediate account suspension:

• Creating multiple accounts to claim bonuses or other benefits.
• Using bots, scripts, or automation software to play games.
• Using the platform for money laundering or processing illegal funds.
• Colluding with other players to manipulate game outcomes.
• Intentionally exploiting system bugs or glitches to gain an unfair advantage.
• Harassing or attempting to defraud other users.

9. Privacy

Aq99 com takes the privacy of your personal information very seriously. Any data we collect is used solely for service delivery, identity verification, and security purposes.

• Your personal information is never sold to third parties.
• Information may be disclosed to government authorities when required by law.
• For more details, please read our Privacy Policy .

10. Responsible Gaming

Aq99 com believes gaming is a form of entertainment, not a solution to financial problems. We encourage every player to game responsibly.

• Set deposit limits — daily, weekly, or monthly.
• Use the self-exclusion feature if you need it.
• You can take a cooling-off period at any time.
• If you feel you're losing control of your gaming, contact us immediately at our Responsible Gaming Page View.

11. Account Closure

Aq99 com reserves the right to suspend or permanently close an account under the following circumstances:

• Violation of the Terms and Conditions.
• Failure to verify your identity or providing false information.
• Engaging in fraudulent activity.
• Extended inactivity (no login for more than 12 months).

Players may also request account closure at any time. Any valid balance remaining in the account will be available for withdrawal before closure is finalized.

12. Dispute Resolution

If a dispute or complaint arises, please contact the aq99 com support team first. We aim to resolve every complaint within 48 hours.

• Submit a Complaint: support@aq99com.com
• You can also reach us via live chat (24/7).
• When submitting a complaint, please include your account ID, transaction date, and a detailed description of the issue.

If the matter cannot be resolved through our support team, you may appeal to aq99 com's regulatory licensing authority.

13. Notice of Changes

Aq99 com may update these terms and conditions at any time. When changes are made:

• A notice will be sent to your registered email address.
• The "Last Updated" date on the website will reflect any changes.
• At least 7 days' notice will be given ahead of any significant changes.

Continued use of the platform after any changes have taken effect will be considered acceptance of the updated Terms and Conditions.